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Polestar assistance – a friend on the road

With Polestar assistance, you can count on help if the unexpected occurs.
PS2-2007-Polestar Assistance

Our goal is to enable you to continue your journey as soon as possible, so we start by providing on-site roadside assistance. If we are unable to repair your vehicle at the roadside, we will arrange Roadside Recovery and your travel home or overnight accommodation.

Polestar assistance is included with the purchase of a new vehicle for four years calculated from the initial registration date. When the coverage that is included in your vehicle expires, it can be extended.

Polestar assistance

You have access to Polestar assistance 24 hours a day, 365 days a year in the continental United States and Canada.

Polestar assistance can offer support in the event of a breakdown or if your vehicle unexpectedly becomes immobilized. Polestar assistance is valid for immobilization due to a mechanical, technical or electrical breakdown that was unexpected and not due to lack of maintenance.

The following situations are also covered by Polestar assistance:
  • tire problems: puncture and flat tire
  • discharged battery
  • key problems: locked out, lost or broken vehicle key.

In the event of a puncture, you can use the accompanying repair kit in your Polestar for assistance.

If it is not possible to repair the vehicle on-site, it will be recovered to the nearest Polestar Authorized Service Point.

Polestar assistance is also valid in the event of a road traffic accident that causes the vehicle to become immobilized, attempted theft or vandalism where the vehicle is immobilized, theft (where the vehicle is stolen), and fire.

Caravans or trailers towed by a covered Polestar vehicle are also covered. Horses or other livestock, however, are not regarded part of Polestar assistance, but we will assist in getting the horse trailer and horse/livestock to a safe location whenever possible.

If the vehicle cannot be repaired within four hours on the same day, you will be offered transport home or to your destination, hotel accommodation or a replacement vehicle as per section 1.3, Other terms and conditions for Polestar assistance.

Contact

If you experience a vehicle breakdown or accident and you cannot continue your journey, contact Polestar assistance.

Contacting Polestar assistance directly is a requirement for the validity of Polestar assistance.

Tap the CONNECT button in the overhead console. You will be connected to our operator, who can access your geographical location and other information to enable us to provide the best possible assistance. You can also request assistance using the Polestar app.

When contacting Polestar Assistance, please provide the following information to help us assist you:
  • your name and address
  • the vehicle's license plate number and VIN
  • the model and color of the vehicle
  • your location, with as much detail as possible
  • a description of the problem
  • cellular phone number and/or email address

 Note

You must report the immobilization of the vehicle immediately (within 24 hours) to Polestar assistance. Service that is not provided or handled by Polestar assistance, or that has been delivered without the pre-approval of Polestar assistance, will not be reimbursed.

Geographic coverage

Polestar assistance is available in the continental US and Canada.

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