Other terms and conditions for Polestar Assistance1
1.1 Roadside repair
We will provide help on the spot to try to get your vehicle moving again. If we cannot repair your vehicle at the roadside, we will recover it to the nearest Polestar Authorized Service Point, or if you prefer, to your regular Polestar Authorized Service Point within a range of 110 km (70 miles).
1.1.1 Discharged battery
In the case of a discharged battery, a jumpstart will be provided.
For electric vehicles: if the battery is discharged, the vehicle will be recovered to the nearest charging station or Polestar Authorized Service Point.
1.1.2 Lack of fuel or incorrect fuel
If possible, fuel will be transported to your vehicle's location or the vehicle will be transported to the nearest Polestar Authorized Service Point.
1.1.3 Lock or key-related problems
If possible, lock opening will be attempted and/or a spare key will be shipped if the vehicle's key is not working.
1.2 Roadside Recovery
Recovery is carried out when required for safety reasons or if repair on site is not possible. If the distance between the vehicle's location and the local Polestar Authorized Service Point is less than 110 km (70 miles), the vehicle will be recovered to the workshop. For distances greater than 110 km (70 miles), the vehicle will be recovered to the nearest Polestar Authorized Service Point if it is closer. Polestar pays the cost of recovery up to a distance of 240 km (150 miles) from the nearest Polestar Authorized Service Point.
1.3 If further assistance is required
In the event that the vehicle cannot be repaired at the service point within four hours on the same day, you and your passengers may select one of the following options below to continue your journey. Note that you may only select one of the options, 1.3.1, 1.3.2 or 1.3.3.
1.3.1 Onward travel
Polestar Assistance covers travel by rail or bus, air travel or taxi, for a value of up to USD 600 per person, for driver, passengers, pets and luggage, which makes it possible to either travel home or continue to the destination if this is within the area covered and is not more expensive for Polestar Assistance. The transport of persons and recovery of vehicles must take place by the most inexpensive means possible.
1.3.2 Hotel accommodation
If the distance to your home is more than 110 kilometers (70 miles), hotel accommodation is offered locally for the duration of the repair for driver and passengers for up to five nights to a maximum value of USD 200 per person and night. This alternative can only be selected while the vehicle is in the service point for repair or awaiting repair.
1.3.3 Rental car
If you instead prefer a rental car while your vehicle is being repaired, Polestar Assistance will cover the cost of a standard-equipped vehicle of equivalent size to your vehicle. You will be reimbursed for a rental car for a maximum of five working days. Other expenses, such as fuel, etc. are not covered by Polestar Assistance. For car rentals outside the country, you will be reimbursed for a rental car for up to 10 working days. If Polestar Assistance is unable to acquire a vehicle of the same size as your vehicle, or if a rental car cannot be provided due to local circumstances, Polestar Assistance cannot be held responsible.
1.4 Vehicle collection
If the Polestar Authorized Service Point where your vehicle is undergoing repair is located more than 110 km (70 miles) from your locality, Polestar Assistance covers 1st class one-way travel by train for one person. If the train trip will take more than 6 hours, you will be offered the option of a plane ticket instead.
1.5 Recovery of vehicle from outside the country
- repair at local Polestar Authorized Service Point as well as compensation of up to USD 250 for expenses and rental car for local usage covered if no recovery, or
- reimbursement for a rental car for a maximum of 10 working days.
- repair at local Polestar Authorized Service Point as well as compensation of up to USD 250 for expenses and rental car for local usage covered if no recovery, or
- reimbursement for a rental car abroad for a maximum of 10 working days.
Expenses on site could, as an example, be restaurant, amusement park, museum and extra days with the replacement car. Remember to keep all your payment receipts.
1.6 Commercial vehicles2
Taxis, rental cars, police cars, ambulances, driving school cars, etc. are only covered for roadside repair, Roadside Recovery and off-road recovery – 1.1 and 1.2.
Polestar Assistance is not valid for:
- competition or practicing for competition
- deliberate violation of law in connection with driving the vehicle
- war or risk of war, revolution, riot, strike, terrorist act, radioactivity, earthquake, atmospheric disturbances or other event that could be classified as force majeure
- assistance, ordered by the vehicle owner or other person, without prior contact and authorization by Polestar Assistance
- loss of property or cost of downtime.
- VAT (value-added tax) when you or the vehicle owner/lessor is liable to declare for such tax
- vehicles that are registered as non-operational (non-op)
- repair and spare parts costs
- emergency vehicles
- costs for consequential damage, repairs and spare parts in connection with tire punctures are not covered
- Vehicles that have been modified with aftermarket parts and accessories that are not approved by Polestar. Vehicles demonstrated or delivered by a retailer or used with car for sale or export signs. Deterioration of the high-voltage battery, including but not limited to the use of correct charging equipment. All other exceptions or limitations described in the vehicle's Status and Warranty booklet.
- Polestar Assistance is not valid for damage covered by another warranty or which the supplier or another party is responsible for by law or similar commitment.
- Polestar Assistance does not cover the costs of tires or spare parts necessary for repairs, regardless of whether vehicle recovery is required or not.
- Polestar Assistance does not cover the costs of draining and refilling with the correct type of fuel, nor the cost of the fuel itself or any repair or spare part, nor the alternatives listed under 1.3.