Status of subscription

The status of your subscription is shown in the Polestar 1 app under Vehicle information in the Vehicle tab. The subscription can also be extended from here.

If you do not have access to the Polestar 1 app, contact Polestar Customer Support. They will help you to find information on the expiry date of the subscription. You then need to provide the vehicle identification number1.

Message to indicate that your subscription will soon be expiring

45 days before the Polestar Connect subscription is due to expire, the message Polestar Connect subscription expires soon will appear in the vehicle's display. Users of the Android or iOS version of the Polestar 1 app will also receive reminders in the app.

Deactivated subscription

When the subscription period has ended, the message Polestar Connect subscription has expired will be shown in the vehicle's display.

You cannot use the Polestar Connect services or the Polestar 1 app when the subscription has expired. Though, the emergency services via the SOS button and automatic collision alert will continue to function. To use Polestar Connect again, you will need to renew your subscription.

Roadside assistance costs

Roadside Assistance costs are included for the first 3 years after purchase of a new Polestar. Once this time has passed, free roadside assistance is offered on most markets if the vehicle is serviced regularly. Polestar Customer Support can inform you of the status of your roadside assistance agreement.

Polestar Connect can help you get back on the road, even if your Roadside Assistance agreement has expired. If this is the case, you will be asked to pay the cost for the service that is sent out to you.